SHIPPING INFO

WE SHIP WORLDWIDE!

ALL PACKAGES WILL BE PROCESSED AND SHIPPED WITHIN 4-5 BUSINESS DAYS.

PACKAGES WITHIN EUROPE WILL RECEIVE AN AUTOMATIC TRACK AND TRACE CODE THROUGH THE CARRIER.

CUSTOMERS ORDERING OUTSIDE EUROPE WILL BE RESPONSIBLE FOR ALL IMPORT TAX CHARGES.

INTERNATIONAL PACKAGES WILL RECEIVE AN AUTOMATIC TRACK AND TRACE CODE THROUGH CARRIER, AFTER THE ORDER HAS BEEN SEND OUT.

THIS CAN TAKE UP TO SEVERAL HOURS EVEN UP TO A DAY. IT IS IMPORTANT TO PROVIDE A CORRECT E-MAIL ADDRESS, SO YOU CAN SEE YOUR PROCESS. IF YOU DID NOT RECEIVE ANY E-MAILS FROM YOUR ORDER AT ALL, PLEASE CHECK THE SPAM AND IF YOU HAVE PROVIDED THE CORRECT E-MAIL ADDRESS.

ALL THESE DELIVERY DATES CAN BE DELAYED IF CUSTOMS DECIDE TO HOLD THE PACKAGE. THEY ARE ALLOWED TO HOLD ANY PACKAGE UP TO 30 DAYS. WE HAVE NO CONTROL OVER THIS.

ANY CUSTOMS OR IMPORT DUTIES ARE CHARGED ONCE THE ORDER REACHES ITS DESTINATION COUNTRY AND MUST BE PAID BY THE RECIPIENT OF THE ORDER. WE HAVE NO CONTROL OVER THESE CHARGES AND CANNOT PREDICT WHAT THEY MAY BE.

CUSTOMS POLICIES VARY WIDELY FROM COUNTRY TO COUNTRY – WE’D RECOMMEND THAT YOU CONTACT YOUR LOCAL CUSTOMS OFFICE FOR FURTHER INFORMATION. WHERE CUSTOMS CHARGES ARE DUE, THIS MAY IMPACT THE TIME IT TAKES YOUR PARCEL TO REACH YOU.

NO RIGHTS MAY BE DERIVED OF THE PROVIDED DELIVERY DATES.

RETURNS

IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN THE ITEM(S) TO US WITHIN 14 DAYS OF RECEIPT.

SEE THE RETURN POLICY BELOW

• ITEMS CAN ONLY BE RETURNED FOR REFUND. WE DO NOT EXCHANGE ITEMS.
• ITEMS MUST BE RETURNED IN THE ORIGINAL CONDITION AND PACKAGING WITH THE ORIGINAL TAGS ATTACHED.
• ITEMS MUST BE UNWORN AND UNWASHED.

ALL ITEMS WILL BE INSPECTED ON RETURN.

THE ITEM(S) ARE YOUR RESPONSIBILITY UNTIL IT REACH OUR WAREHOUSE, SO MAKE SURE IT’S PACKED UP PROPERLY AND CAN’T GET DAMAGED ON THE WAY. WE ARE NOT RESPONSIBLE FOR ANY ITEMS THAT ARE RETURNED TO US BY MISTAKE. FOR YOUR OWN PROTECTION, WE RECOMMEND THAT YOU SEND THE PARCEL USING A DELIVERY SERVICE THAT INSURES YOU FOR THE VALUE OF THE GOODS.

WE DO NOT COVER RETURN SHIPPING COSTS.

RETURN SHIPMENTS WITHOUT A TRACK & TRACE CODE AND A RETURN FORM WILL NOT BE ACCEPTED.

REFUNDS MAY TAKE UP TO 2-4 WEEKS, AFTER RECEIVING THE PACKAGE, BEFORE BEING PROCESSED AND THE PAYMENT TO BE RETURNED.

INTERNATIONAL RETURNS

FOR INTERNATIONAL RETURNS WE STRONGLY SUGGEST YOU MARK IT AS AN GIFT. ANY COSTS CHARGED BY CUSTOMS UPON RETURNING WILL BE DEDUCTED FROM YOUR REFUND.

STEP-BY-STEP GUIDE

• FILL OUT YOUR RETURN FORM. MAKE SURE YOU FILL EVERYTHING IN. OTHERWISE WE WILL NOT BE ABLE TO PROCESS YOUR RETURN.
• ENCLOSE YOUR RETURN FORM AND INVOICE WITH THE ITEM(S) IN THE PACKAGE.
• TAKE YOUR PARCEL TO YOUR LOCAL POST OFFICE AND SEND IT TO THE ADDRESS ON YOUR RETURN FORM.
• SEND THE TRACK & TRACE CODE, CARRIER AND ORDER NUMBER TO: RETURNS@DNASTI.COM.

PLEASE NOTE THAT ALL THESE RETURNS SHOULD BE DONE NO LATER THAN 7 DAYS AFTER AGREEMENTS ARE MADE THROUGH E-MAIL CONVERSATION, AND CONTAIN ALL REQUIRED INFORMATION AS MENTIONED BEFORE.

CONTACT

INFO@DNASTI.COM

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